Privacy Policy

This privacy policy describes how personal data is collected, used, and protected on the NekoZoo website, operated by Mathis Detongre, a self-employed individual based in Belgium.

Data Controller

The data controller is: Mathis Detongre – Belgium.

Contact: info@nekozoo.com

Data Collected

The personal data collected may include: first name, last name, postal address, email address, phone number, order information, payment information (processed by third-party providers), IP address, and browsing data.

Purposes of Processing

Data is collected and processed for: order processing, product delivery, payment management, customer communication, after-sales service, compliance with legal and accounting obligations, as well as improving the website and user experience.

Legal Basis

The processing of data is based on the execution of the sales contract, compliance with legal obligations, and the legitimate interest of the seller to ensure the proper functioning of the website.

Retention Period

Data is retained for the duration necessary for the purposes for which it was collected and in accordance with applicable legal obligations. Billing data is retained according to applicable legal timeframes.

Data Sharing

Personal data may only be transmitted to providers necessary for the execution of services, including payment, delivery, and hosting providers. No personal data is sold or transferred to third parties for commercial purposes.

Payment

Payments are processed by secure payment providers. The site does not have access to the customer's banking information at any time.

Cookies

The site may use cookies necessary for its proper functioning, navigation, and audience measurement. The customer can configure their browser to refuse all or part of the cookies.

Security

The data controller implements reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure.

User Rights

In accordance with the General Data Protection Regulation (GDPR), the user has the right to access, rectify, delete, limit processing, and object to the processing of their personal data. Any request can be sent by email to the data controller.

Complaint

The user has the right to file a complaint with the competent Data Protection Authority in Belgium if they believe that the processing of their personal data violates applicable regulations.

Policy Modification

This privacy policy may be modified at any time to remain compliant with current legislation. The applicable version is the one published on the site at the time of consultation.

Applicable Law

This policy is subject to Belgian law.